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FAQ

My mouse doesn't reconnect after waking up from sleep in BT Mode?

Ensure that the mouse is PAIRED to your device, not just connected. To properly pair the mouse in BT mode:

  • Set the physical toggle to BT.
  • Hold Right Click + Left Click + Scroll Button.
  • After a few seconds, a blue flashing light will appear. It will flash rapidly.
  • On your computer, the mouse should show up as URX Core M1 (NOT as Unknown Device).
Why does my Left / Right click sound metallic?

That is just how Optical switches sound. They have a slight metallic sound upon actuation.

Cannot configure Core M1 in Bluetooth Mode on macOS?

Ensure that the URX HUB App and the Browser on which you are using URX HUB Web has Input Monitoring Permission (in Privacy Settings). That is required specifically for BT mode on URX Core M1.

URX HUB isn't working on Linux

Ensure you have added proper udev rules. Run this in terminal: 

cat << 'EOF' | sudo tee /etc/udev/rules.d/50-urx-hub.rules > /dev/null && \
sudo udevadm control --reload-rules && \
sudo udevadm trigger --subsystem-match=hidraw

# URX Core68 HE
KERNEL=="hidraw*", SUBSYSTEM=="hidraw", ATTRS{idVendor}=="3151", ATTRS{idProduct}=="5029", MODE:="0660", TAG+="uaccess"

# URX Core68 Update Mode
KERNEL=="hidraw*", SUBSYSTEM=="hidraw", ATTRS{idVendor}=="3151", ATTRS{idProduct}=="502a", MODE:="0660", TAG+="uaccess"

# URX Core75
KERNEL=="hidraw*", SUBSYSTEM=="hidraw", ATTRS{idVendor}=="36b0", ATTRS{idProduct}=="3130", MODE:="0660", TAG+="uaccess"

# URX Core75 2.4G
KERNEL=="hidraw*", SUBSYSTEM=="hidraw", ATTRS{idVendor}=="36b0", ATTRS{idProduct}=="3002", MODE:="0660", TAG+="uaccess"

# URX Core M1 Wired
KERNEL=="hidraw*", SUBSYSTEM=="hidraw", ATTRS{idVendor}=="3151", ATTRS{idProduct}=="5043", MODE:="0660", TAG+="uaccess"

# URX Core M1 2.4G
KERNEL=="hidraw*", SUBSYSTEM=="hidraw", ATTRS{idVendor}=="3151", ATTRS{idProduct}=="5045", MODE:="0660", TAG+="uaccess"

# URX Core M1 Bluetooth
KERNEL=="hidraw*", SUBSYSTEM=="hidraw", ATTRS{idVendor}=="3151", ATTRS{idProduct}=="503c", MODE:="0660", TAG+="uaccess"
EOF

How to clean the mouse?
  • Use a soft, dry cloth to wipe the surface of the mouse.
  • For stubborn dirt, slightly dampen the cloth with water or a mild cleaning solution.
  • Avoid using harsh chemicals or abrasive materials that could damage the carbon fiber texture coating.
How to charge?
  • Plug the mouse using the cable to a power source.
  • Charging via power bank or fast charger is prohibited and it will void the Warranty.
  • Charge only using the BUILT-IN USB port on your computer.
Where is the 2.4Ghz Dongle?

It's in the hidden compartment under the bottom mouse skate. Press on the lower part of bottom mouse skate to lift it and access the hidden compartment.